Frequently asked questions
Order Processing and Cut-off Times
Orders will be shipped 5 – 7 business days after receipt.
Contact Customer Support
If you have questions about your order please contact Charles at 281-598-1100 x 1012.
For all other questions about LIVESTRONG that are not specific to your order, please visit www.LIVESTRONG.org. For cancer support services call 855-220-7777.
Exchanges, Returns & Price Adjustments
LIVESTRONG will stand behind any manufacturing defects. Please contact Charles at 281-598-1100 x 1012 for a return authorization number. If you would like to return an item due to incorrect size we will accept the exchange as long as the item has not been worn and is in original packaging. Exchanges will be honored if we are notified within 30 calendar days after the item has been shipped from our facility.
Domestic Delivery Options
We have two options:
UPS – ground, 2nd day or next day service
USPS – Priority Mail
Please select your shipping method at check out.
Only PO box shipping is available with USPS.
Shipping to P.O. Box or APO/FPO Address
UPS is not available to U.S. post office boxes or APO/FPO addresses. All standard deliveries to a domestic P.O. Box or APO/FPO address must be shipped via Domestic Standard Ground. You will need to select Domestic Standard Ground as the delivery option for the order to be processed and shipped. Delivery will be completed by U.S. Postal Service.
For help with shipping to APO/FPO addresses, please follow these steps:
City field: Enter "APO" or "FPO."
State field: Enter "AE", "AA", or "AP" depending on where the recipient is stationed.
Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
Remember to select Domestic Standard/Ground as your shipping method.
International Delivery Options and Customs
Please note our policy on Customs and duty, tax, and VAT for international shipments.
UPS International Expedited
Delivery within 3-7 business days
Rates do not include duty, tax, and VAT
Customer is responsible for any charges levied once shipment reaches your country
Delivery averages four to fourteen business days from U.S. to inducting postal service; the four to fourteen business days does not include local postal service delivery time.
This shipping method is not trackable and may take up to six weeks for delivery
Delivery at final leg of shipment coordinated with inducting Postal Service of destination country
Rates do not include duty, tax, and VAT
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from livestrong.org, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Do you ship to my country?
Unfortunately, we are currently set up to ship to select countries based on carrier and customs recommendations. These countries can be found during the check-out process. We apologize if we are unable to ship to your country at this time.
Ordering and Payment Information
Can I order by check/cash/money order?
The LIVESTRONG Store is only able to accept credit cards - Visa, MasterCard, American Express, and Discover. Please note that our prices are quoted in U.S. Dollars. We apologize for any inconvenience.
Can I order by phone/mail?
Mail and phone orders are not accepted.
Is your website secure when I am entering my credit card?
Yes, our checkout pages are secure for your credit card information. Depending on your web browser, you will find a lock, most likely on the top or bottom navigation of your page. For example in Internet Explorer 7.0, the lock is now at the top. You can click on the lock to view our security certificates.
I live outside of the United States. How can I see the purchase amount in my currency, not US Dollars?
Exchange rates change daily. You can use this tool, Yahoo! Currency Converter , for the most up-to-date way to convert your currency to US Dollars.
What is a CVV number?
The CVV number is a security code which merchants use to ensure that the cardholder is actually placing the order. On Mastercard and Visa cards, the CVV number is a three-digit code located on the back of the card, usually on the signature line. On American Express cards, the CVV number is a four-digit code on the front of the card, located above the credit card number.
Is my purchase tax deductible?
LIVESTRONG is a registered trademark of the LIVESTRONG Foundation. The LIVESTRONG Foundation is a 501(c)(3) under federal tax guidelines. Donations made are tax deductible, however the amount paid for merchandise is generally not tax deductible. Consult your tax advisor for more information.
Problems with Order or Shopping Cart
There seems to be an issue with my credit card, but I don't think this is true. What is happening?
There are issues with different credit cards for various reasons. Please check that your bill-to name and address appears exactly as it does on a statement from your financial institution. Also, confirm that the credit card number and expiration date are correct. Please call your financial institution to verify your information. Our Customer Support Team is available from 8am-5pm CT, Monday through Friday for any questions regarding your specific order.
I am having trouble placing my order. Is there a number I can call for help?
Please email us at livestrongstoresupport.com with questions or call Sabrina at 1-800-994-1841
I am having trouble adding multiple items to my shopping cart. I add the item, proceed to check-out, and it is gone. Help!
This problem is often times related to your privacy settings on your computer, or existing firewall software.
Order Confirmations via email